Shipping & Refund Policy

Shipping & Refund Policy

Last updated: August 23, 2026

Everything is packed by hand in the studio. Here is exactly what to expect, what it costs, and what happens when something goes wrong.

1. Processing time

Orders are packed and dispatched within 1–3 business days. Original artwork and made-to-order apparel take 5–10 business days, because they are prepared individually. Pre-orders ship on the date shown on the product page. During a major release, add a couple of days — we will always say so on the store banner.

2. Shipping options and cost

Destination	Service	Estimated transit	Cost
United States	Standard tracked	3–7 business days	[$5.95]
United States	Priority tracked	2–3 business days	[$12.95]
Canada	International tracked	7–14 business days	[$14.95]
Europe & UK	International tracked	10–21 business days	[$19.95]
Rest of world	International tracked	14–28 business days	[$24.95]
Any destination	Order over [$75]	—	Free standard shipping

Transit times are carrier estimates from the date of dispatch, not from the date of order, and exclude customs delays. Exact cost is always calculated and shown at checkout before you pay.

3. Digital orders

Digital Goods have no shipping cost and are delivered instantly. Your download link appears on the order confirmation screen and is emailed to you the moment payment clears. If the email does not arrive, check your spam folder, then check My Account → Downloads, then email us — we will reissue it.

4. Packaging

Prints ship flat in rigid board mailers up to A3, and in heavy-duty tubes above that. Records ship in proper LP mailers with the sleeve outside the jacket to prevent seam splits. Books are bagged and boarded. Packaging is recyclable, plastic is kept to the minimum the courier will tolerate, and we reuse clean shipping materials where we can.

5. Tracking

Every order gets tracking. You will receive an email with the number when the label is created — note that carriers often take 24–48 hours to show the first scan. If tracking has not updated in 10 business days (domestic) or 25 business days (international), contact us and we will open an investigation.

6. Customs, duties and taxes

International customers are responsible for any import duty, VAT or customs handling fee charged by their own country. These are not included in our prices and we have no way to predict or control them. We must declare the accurate value and cannot label orders as gifts. If a parcel is refused at customs and returned to us, we will refund the item value minus original and return shipping costs.

7. Wrong address and failed delivery

Please check your address at checkout. If you spot a mistake, email us within 12 hours and we will fix it if the parcel has not shipped. Parcels returned to us because of an incorrect address, or because they went unclaimed, can be reshipped once you pay the new postage.

8. Damaged, faulty or missing items

Contact us within 14 days of delivery with your order number and clear photographs of the item and the packaging. We will send a free replacement, or a full refund including shipping, at your choice. Do not discard damaged packaging until the claim is settled — the carrier may require it. This is on us, not on you.

9. Returns and refunds — physical goods

You may return most unused physical items within 30 days of delivery for a refund of the item price.

• Items must be unused, unworn, unwashed and in original packaging.
• Request a return first — email us for a return authorisation. Unauthorised returns can go missing.
• Return postage is paid by you unless the item was faulty, damaged or incorrectly sent.
• Refunds are issued to the original payment method within 5–10 business days of the return arriving and passing inspection.
• Original outbound shipping is refunded only where the item was faulty or wrongly sent.

Not returnable

• Original one-of-one artwork, unless it arrives damaged or is not as described.
• Custom, personalised or commissioned pieces.
• Made-to-order apparel, unless faulty or misprinted — please use the size chart.
• Sealed vinyl or CDs that have been opened, unless faulty.
• Items returned after 30 days, or damaged by the customer.

10. Refunds — digital goods

Because Digital Goods are delivered instantly and cannot be returned, all digital sales are final once the file has been downloaded. We will always refund where:

• The file is corrupt, incomplete or unreadable and we cannot supply a working replacement.
• You were charged twice for the same item.
• You bought the wrong item and have not yet downloaded it.

Consumers in jurisdictions with a statutory right of withdrawal for digital content keep that right; by downloading immediately you may be asked to acknowledge that the right ends once delivery begins.

11. Cancellations

Email us as soon as possible. If the order has not been dispatched we will cancel and refund in full. Once it has shipped, treat it as a return under section 9.

12. Exchanges

The fastest route is to return the original for a refund and place a new order, so your size or item is not sold out while the parcel is in transit. For faulty items we ship the replacement immediately at no cost.

13. Lost parcels

If a tracked parcel is confirmed lost by the carrier, we will replace it or refund it in full. Parcels marked as delivered but not received should be reported within 7 days; we will help you open a carrier investigation, but we cannot be responsible for theft after confirmed delivery to the address you gave us.

14. Contact

Order problems: [orders@yourdomain.com]
Everything else: [contact@yourdomain.com]
We answer within 2 business days. Include your order number and it will be faster.